Refund policy

OMASKIN RETURN & REFUND POLICY

Last updated: August 2026

Our commitment Every jar of Omaskin Skin Butter is handmade in small batches with four clean ingredients. Because of the nature of our products, we have specific guidelines to ensure the safety and integrity of every order.

All sales are final on opened products Due to the oil-based, skin-contact nature of our products, we are unable to accept returns on opened or used items. This policy exists to protect the health and safety of all our customers — once a jar has been opened, it cannot be resold or reused.

Unopened products — 14-day return window If you receive an unopened product and are unsatisfied for any reason, you may request a return within 14 days of delivery. Items must be unopened and in original condition, in original packaging with the seal intact, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer. Once we receive and inspect the item, a refund will be issued to your original payment method within 5–7 business days.

Damaged or incorrect orders If your order arrives damaged, leaking, or incorrect, please contact us within 48 hours of delivery with a photo of the item. We will rectify the issue.

Allergic reactions We recommend performing a patch test before full use. If you experience an adverse reaction, please stop use immediately and contact us. We will work with you on a case-by-case basis.

Exchanges We do not offer direct exchanges. If you'd like a different size, please return the unopened item (within the 14-day window) and place a new order.

Contact us For any questions, email us at omaskinsnatural@gmail.com or visit omaskin.ca.